020 8150 4441 | info@thetripfinders.com
37 Brick Lane, Northolt, England UB5 6GS
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Privacy Policy

Last updated: January 2025. How we collect, use and protect your personal data.

1. Who We Are

THETRIPFINDERS LTD ("TheTripFinders", "we", "us") is the data controller responsible for the personal data we collect about you. Our registered office is at 37 Brick Lane, Northolt, England, UB5 6GS.

2. What Data We Collect

We may collect the following types of personal data:

  • Identity data: Full name, date of birth, passport number
  • Contact data: Email address, phone number, postal address
  • Payment data: Card details (processed securely — we do not store full card numbers)
  • Travel data: Departure/destination, travel dates, passenger details
  • Technical data: IP address, browser type, pages visited (via cookies)

3. How We Use Your Data

We use your personal data to:

  • Process and manage your travel bookings
  • Communicate with you about your booking
  • Share data with airlines and travel suppliers as necessary to fulfil your booking
  • Comply with legal obligations
  • Send you relevant travel offers and updates (where you have consented)

4. Data Sharing

We share your data with:

  • Airlines and airports as required to complete your booking
  • Payment processors for secure payment handling
  • Government authorities as required by law (e.g. border control API systems)

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain booking and transaction records for 7 years as required by HMRC and financial regulations. Marketing preferences are retained until you unsubscribe or request deletion.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your personal data
  • Correct inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to processing for marketing purposes
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at info@thetripfinders.com

7. Cookies

Our website uses essential cookies to function properly, and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser.

8. Contact

Data protection queries: info@thetripfinders.com
Phone: 020 8150 4441