37 Brick Lane, Northolt, England UB5 6GS

Cookie Policy

Last updated: March 2025. How TheTripFinders uses cookies and how to manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve functionality, and understand how visitors use the site. Some cookies are necessary for the website to work properly, while others enhance your experience or help us analyse website traffic.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality like page navigation, form submission, and secure login areas. Without these cookies, our website cannot operate effectively.

  • Session cookies: Temporary cookies that expire when you close your browser. Essential for maintaining your session as you navigate the site.
  • CSRF tokens: Security cookies that protect against cross-site request forgery attacks.
  • Language preferences: Remember your language selection.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website. They track page visits, search queries, bounce rates, and other behaviour patterns. This information helps us improve website performance and user experience.

  • Google Analytics: Tracks visitor behaviour, page views, and traffic sources to help us understand which content resonates with our audience.
  • Hotjar: Records user sessions and interactions (heatmaps, recordings) to identify usability issues.
  • Performance metrics: Monitor page load times and functionality issues.

Functional Cookies

These cookies enable enhanced features and personalisation. They remember your choices and settings to provide a more tailored experience on future visits.

  • Search preferences: Remember your recent searches and filter choices.
  • Booking data: Store temporary booking information for multi-step checkout processes.
  • User preferences: Remember settings like sort order or view type.

Marketing & Advertising Cookies

These cookies help us deliver relevant advertising and track campaign effectiveness. They may be set by our advertising partners to measure conversion rates and understand customer journeys.

  • Facebook Pixel: Tracks website visitors for retargeting campaigns on Facebook and Instagram.
  • Google Ads: Measures the effectiveness of our advertising campaigns.
  • Third-party networks: Track interactions across partner websites.

Social Media Cookies

If you interact with social media buttons or plugins on our site (Share buttons, "Like" buttons), the social media platform may set cookies to track your interactions and personalise your social media feed.

3. Cookie Duration

Cookies can be either session cookies (deleted when you close your browser) or persistent cookies (stored for a set period, typically ranging from days to years). The duration depends on the cookie's purpose — analytics cookies typically persist for 2 years, while marketing cookies may last even longer.

4. Your Cookie Choices

You have full control over cookie preferences:

Browser Settings

Most modern browsers allow you to control cookie acceptance. You can:

  • Accept all cookies
  • Reject all cookies (note: this may affect website functionality)
  • Accept only essential cookies
  • Manage individual cookie preferences

For help with your specific browser, search "[Browser Name] manage cookies" or visit your browser's help documentation.

Opt-Out Links

Network Advertising Opt-Out

Visit the Your Online Choices website to opt out of behavioural advertising across multiple networks.

5. Third-Party Cookies

Third-party cookies may be set by partners, analytics providers, and advertisers. While we don't control these cookies directly, we ensure that partners adhere to GDPR and UK data protection standards. You can manage third-party cookies through your browser settings or the opt-out links provided above.

6. Do Not Track (DNT)

Some browsers include a "Do Not Track" feature. Currently, there is no universal standard for honouring DNT signals, but we're committed to respecting your privacy preferences wherever possible. For more fine-grained control, use browser settings or the opt-out tools above.

7. Data Security

Cookies transmitted over HTTPS (encrypted connection) cannot be intercepted by third parties. We use secure, HTTPOnly flags on sensitive cookies to prevent access via JavaScript. This protects session and security cookies from cross-site scripting attacks.

8. Cookie Updates

We regularly review our cookie usage. If we introduce new cookies or change how we use existing ones, we'll update this policy. For material changes, we'll notify users via email or prominent website notification.

9. International Transfers

Some of our analytics and advertising partners operate internationally. Where data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to comply with UK GDPR.

10. Contact & Rights

For questions about our cookie policy or to exercise your data rights, contact us at:
THETRIPFINDERS LTD
37 Brick Lane, Northolt, England UB5 6GS
Phone: 020 8150 4441
Email: info@thetripfinders.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) regarding cookie usage or data processing practices.