Last updated: [11, Nov 2025]
At Tripfounders UK, we strive to provide a reliable and transparent flight booking experience. This Refund and Cancellation Policy outlines how refunds are handled for flight bookings made through our website or our customer service channels.
1. Airline and Supplier Fare Rules
Each airline or ticket supplier sets its own cancellation and refund policy, which determines:
• Whether a ticket is refundable or non-refundable
• Any cancellation or change fees that apply
• Time limits for requesting refunds
Before confirming your booking, please review the fare conditions displayed during checkout or in your confirmation email.
3. Refund Eligibility
Refunds are only available under the following conditions:
• The airline or ticket supplier allows refunds for your fare type.
• The request is made before the scheduled departure (for refundable fares).
• The booking is not partially used or checked in.
• The passenger name matches the booking confirmation.
Certain low-cost or promotional fares may be non-refundable in all cases.
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4. Service Fees
Tripfounders UK LTD may charge a service or processing fee to handle refund or change requests.
These fees cover administrative costs and are non-refundable once the booking is confirmed.
If your airline or supplier issues a refund, it will be returned minus any applicable service fees and supplier deductions.
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5. Refund Processing Time
Once a refund is approved by the airline or supplier:
• The refund will typically be processed within 7–14 business days.
• Some refunds (especially international or multi-airline tickets) may take up to 30 days, depending on the supplier’s policies.
• Refunds will be issued to the original payment method used for booking.
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6. Non-Refundable Scenarios
No refunds will be issued for:
• No-show passengers
• Missed flights due to invalid travel documents, visa issues, or late arrivals
• Incorrect passenger details provided at the time of booking
• Non-refundable ticket types clearly stated as such during purchase
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7. Cancellations and Changes
If you wish to cancel or change your booking:
• Contact us immediately at [support@tripfounders.co.uk]
• Provide your booking reference, passenger name, and email address used during booking
• We will assist in submitting your request to the respective airline or supplier and inform you of any applicable fees or conditions
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8. Involuntary Cancellations (by Airlines)
In cases where flights are cancelled, rescheduled, or significantly delayed by the airline, customers may be eligible for:
• A full refund from the airline, or
• An alternative flight option (subject to availability and airline policy)
Tripfounders UK LTD will assist in facilitating these refunds but acts only as an intermediary.
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For refund or cancellation inquiries, please contact:
📧 Email: support@tripfounders.co.uk
📞 Phone: [0208 126 7171]
🏢 Address: Tripfounders UK
128 City Road, London, EC1V 2NX.
